Implement your mystery shopper strategy digitally
with in-store customer feedback, Google reviews and social networks.
%
of marketers believe analytics are essential to understanding customers
%
of marketing spend is saved by having integrated marketing & analytics
%
increase in impressions for RAY clients leveraging the full platform
Why use RAY to execute a mystery shopper strategy?
Get feedback in branch and social networks
Our RAY finds problems and opportunities in the operation
Improve customer experience
Identify problems in the operation
Analyze how changes affect customers
Increase sales
In a world of social media and online reviews, implementing mystery shopper is critical.
Real-time feedback from customers in branch
Our game-incentivized surveys help your customers give us feedback about their in-store experience.
Customer feedback on social networks and Google
Our AI analyzes every review on Google and every comment on your brand’s social media, and all in real time.
Follow the evolution of the brand and each branch
Our AI categorizes comments for your keywords.
No more crises: our AI detects problems and sends alerts to your team
Receive real-time alerts of significant changes in customer experience for the keywords that matter to your operation.
With a 30-minute session
We’ll delve into your brand’s needs regarding managing your online reputation.
We take feedback seriously
If you want to know more about us, just read the reviews. Our customer success team regularly wins best-in-class awards. Our online reputation management software consistently receives top ratings from reviewers on Google, Capterra, Facebook and G2
