Havoc gets 4 times more Google Reviews with an average of 4.8 ⭐
@havocsuits
400%
more Google Reviews from customers who finished a purchase in the store
4.8⭐
the brand achieved a record high average of Reviews in May 2024
149%
more customer interaction across all Google Maps listings
“We’ve been impressed with the results we have seen from using RAY software in our Havoc locations. Within 30 days of using it, the increase in number of Google reviews has been remarkable: we improved our average rating, which reached 4.8 for the first time in May 2024. RAY has allowed us to get feedback at the store in an organic and friendly way. In addition, the interface is intuitive and easy to use, which has made it easy to integrate into our daily operations.”
Gerardo Morera
With over 30 stores in Mexico, Havoc is the leading designer and tailor-made brand in Mexico. The team is made up of designers, artisans and image experts committed to transforming the way men’s clothing is produced and purchased in Mexico. We are convinced that tailor-made garments can be made responsibly, with the highest quality and at a fair price.
The challenge: getting more consumers to leave feedback and reviews
Havoc is not a high-volume. The brand sells high-quality, custom-made suits. This means it’s a low volume and high-average-ticket business.
This presents two challenges that Havoc wanted to solve with RAY:
1) Get more customers to leave feedback when purchasing at the store
2) Get more customers to leave a Google Review on the store’s profile
Why are Google Reviews important?
Google Reviews are crucial for any business for several reasons:
– Credibility and trust: Potential customers often trust the opinions of other consumers. Positive reviews increase credibility and build trust in your business.
– Visibility on Google Maps & Google Search: Reviews contribute to local SEO, which helps your branch appear higher in Google search results, especially on Google Maps.
– Purchasing decision: Many people consult reviews before making a purchasing decision. Reviews can influence whether a customer chooses your business over the competition.
– Feedback & continuous improvement: Reviews provide valuable feedback on what you’re doing well and what you need to improve. This allows you to fine-tune your products, services, or customer service.
– Differentiation from the competition: In a competitive market, a good review history can be the deciding factor that draws a customer to your business instead of another.
Results: a remarkable improvement in quantity & quality of Reviews
